Customer Service Associate

Have a career and not just a job with Woolx and Hanks Belts! Woolx makes some of the finest and most comfortable Merino wool clothing on the planet! At Hanks Belts we carry the best USA made belts and accessories.
Our customer service sets the standard for all others.
\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* Please only apply to this job if you have experience with answering phone calls for customers and have a great customer rapport.
Need good typing skills.
This job is Monday through Friday Full Time.
You will need to do the Phone Interview question to have your application considered.
\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* Paid Major Holidays Paid Vacation Accruing after three months employment No nights.
Generous product discounts on purchases for personal use! Modern, clean climate controlled working area.
The Position We need to hire another passionate customer service representative for our 5-star customer service we offer.
You will be responsible for all aspects of Customer Service.
Some examples: Answer Phone in a professional and friendly manner.
The customers first contact with the company is you and this is critical and sets their perception of Woolx/Hanks Belts from your very first words.
Take customer orders and suggest other items that may be of benefit to them.
No hard sell needed as our products speaks for themselves.
Respond to incoming Customer Service Tickets and resolve customer inquiries.
Monitor Website Live Chat and assist customers with their inquiries through this channel.
These are just a few examples of the job duties which all revolve around offering an outstanding customer experience that our customers will want to tell their friends, family, neighbors, and associates about.
Requirements The most important requirement is a calm, friendly, personable, non-confrontational, and helpful disposition with good speaking skills.
This supersedes all skills listed below.
*You must also be timely and dependable as the phones turn on automatically at set times each date.
* Accurate typing skills Good general computer skills Skilled with Microsoft Office Products Good speaking skills Job Type: Full-time Pay: $20.
00 per hour Benefits: * 401(k) matching * Paid time off Experience level: * 1 year Shift: * 8 hour shift * Day shift Work setting: * Call center * In-person * Office Ability to commute/relocate: * Endicott, NY 13760: Reliably commute or planning to relocate before starting work (Required) Work Location: In person