JOB
Are you enthusiastic about providing excellent customer service? Are you looking for an entry-level job that can lead to a rewarding career? The Department of Transportation is currently looking for a committed and driven individual who can provide exceptional customer service and assist the public with driver licensing services.
If you're excited about making a positive impact on the lives of your fellow Pennsylvanians, this opportunity is perfect for you.
Don't wait, apply now and seize this chance!
EXAMPLE OF DUTIES
In this position, you will work in direct contact with customers to verify applicant identification, completion of application forms, and enter information into online driver license application software.
You will also administer standardized knowledge tests to evaluate the applicant's understanding of the Vehicle Code, driving laws, and associated traffic control devices.
A vision screening for visual acuity is given to all applicants using a telebinocular instrument.
This position will require you to data enter applicants test results and customer applications for driver license services into online software systems using a PC terminal.
You will be required to strictly adhere to all aspects of Driver and Vehicle Services’ Customer Service Policy.
In addition, you will also be responsible for ensuring that the correct fee waiver code is used and properly documented whenever a fee waiver is necessary to process a customer transaction and comply with all aspects of the Fee Waiver Guidelines.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information: Full-time employment, 40 hour work week.
Work hours are 8:15 am to 4:45 pm, Tuesday - Saturday, with 30-minute lunch.
Overtime and travel required.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email.
Check your email, including spam/junk folders, for these notices.
SUPPLEMENTAL INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position.
No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or: your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
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